Terms of Service

Welcome to Calidad-SA.com, operated by NexGenQC, LLC. By accessing or using our website and quality tools, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

Acceptance of Terms

By using our services, you confirm that you are at least 13 years old and have the legal capacity to agree to these terms. If you are using the services on behalf of an organization, you represent that you have authority to bind that organization to these terms.

Description of Services

Calidad-SA provides free, browser-based quality management tools, including:

• SPC (Statistical Process Control) analysis and control charts
• Fishbone (Ishikawa) cause-and-effect diagrams
• 5 Whys root cause analysis
• Non-conformity report (NCR) generation
• Inspection form creation and management

These tools are provided for informational and educational purposes. They are not a substitute for professional quality engineering advice or certified quality management systems.

User Responsibilities

When using our services, you agree to:

• Use the tools only for lawful purposes
• Verify the accuracy of any results before making business decisions
• Not attempt to overload, disrupt, or interfere with the services
• Not reverse-engineer, decompile, or attempt to extract the source code of our tools

Intellectual Property

All content, design, code, and trademarks on the Calidad-SA website are the property of Calidad-SA or its licensors. You may not copy, reproduce, or distribute any part of the site without prior written consent, except for personal or internal business use of the quality tools as intended.

Your Data and Content

Data you enter into our tools (measurements, chart data, report content) remains yours. We do not claim ownership of your data. Reports generated client-side are not stored on our servers unless you explicitly choose to save them. See our Privacy Policy for details on data handling.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that the tools will be error-free, uninterrupted, or suitable for any particular purpose. Statistical calculations are provided for reference and should be validated independently for critical applications.

Limitation of Liability

To the maximum extent permitted by law, Calidad-SA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our services, including but not limited to loss of data, business interruption, or decisions made based on tool outputs.

Service Availability

We strive to keep our services available, but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the services at any time without prior notice.

Communications

By creating an account, you agree to receive service-related communications from us, including announcements about new features, product updates, tips, and promotional offers. These communications may be delivered via email, text message (SMS), messaging platforms such as WhatsApp, or other channels associated with your account.

You may opt out of non-essential communications at any time by following the unsubscribe instructions included in each message or by contacting us through our contact page. Essential service notifications (such as security alerts and account-related updates) may still be sent regardless of your communication preferences.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Continued use of the services after changes constitutes acceptance of the updated terms.

Contact Us

If you have questions about these Terms of Service, please reach out through our contact page.